Privacy Policy

Who we are

This website, instanix.ae, is operated by Instanix, a company based in Dubai, United Arab Emirates. Instanix decides why and how the personal data described here is processed, and is responsible for it. You can reach us about anything in this policy at info@instanix.ae.

This policy explains what personal data the website handles, why, on what basis, for how long, and the rights you have. It is written to meet the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and the other laws of the United Arab Emirates.

ZEUS assessment

When you use the ZEUS assessment, the answers you enter (industry, company size, country, your description and the tools you mention) are sent to an external AI provider to generate the assessment.

If you ask for the full report, we store your name, your WhatsApp number or email, your answers and the generated assessment, with your consent, so our team can contact you about your project. We also record when you gave that consent. To prepare our reply, your answers and the assessment are sent to the AI provider once more, without your name, phone number or email. A person on our team reads and sends every message; nothing is sent to you automatically. If you do not ask for it, we do not store your answers or the assessment.

We never write your answers to our logs. Please do not enter confidential information in the description.

IXSignal website and AI visibility report

When you run an IXSignal scan, we keep the website address you entered, facts about the public pages we read (titles, tags, links, not the pages themselves) and the questions we ask an AI engine with its answers. Only public facts about your website are sent to the AI provider (OpenAI): its domain, the business names it states, its languages, and its page titles, descriptions and main headings, then the questions. Where it is switched on, a full report also sends the questions to Google Gemini.

Free reports are kept for 14 days and full reports for 90 days, then deleted. Anyone who has the report link can open it, so share it only with people you trust.

IXSignal does not store your IP address. A keyed, non-reversible code derived from it is used only to apply fair-use limits, and is deleted after 40 days. Our hosting provider keeps its own standard server logs.

If you buy the full report and name competitors, IXSignal reads their public pages the same way and keeps, with your report, their names as their own websites state them, their technical score and AI-readiness checks.

To close a report link before it expires, or to have your report or request deleted, write to info@instanix.ae with the link.

Our site statistics count visits to IXSignal pages and uses of the IXSignal section like any other page, without cookies. A report page is recorded only as "a report page": the report link itself is never recorded, and never anything you type.

If you buy the full report, the payment is handled by Ziina under its own terms and privacy policy. Your card details never reach Instanix: we keep only the payment reference, the amount, the currency and whether it succeeded, to deliver the report and keep our accounts.

At checkout we ask for your email to send you the link to your report once the payment is confirmed. We use it only for that email and to answer you if you write back. It is kept with the purchase record for 12 months. Until the email is sent, the report link is stored encrypted, then deleted; it is never stored readable.

If you ask Instanix from your report to implement the plan, to monitor your site or to answer a question, we keep what you type in that form (your name if you give it, your email and/or WhatsApp number, your message), the website and the date, with your consent, for 12 months. Our team uses it only to reply to that request. We email our own team about it; nothing is sent to the address you type unless we reply to you. To withdraw your consent, write to info@instanix.ae.

Live agent demo

When you chat with the live agent demo, the messages you type are sent to an external AI provider to generate the replies. The business in the demo is fictional and its data is sample data.

We do not store the conversation and we never write it to our logs. Please do not enter personal or confidential information in the chat.

To give each visitor one free trial of the live chat, and to protect the service from abuse, we keep a keyed, non-reversible code derived from your IP address for up to 40 days. We do not store the address itself.

Calculator and team builder

The savings calculator and the team builder run in your browser. What you choose there reaches us only if you continue to the assessment, where it is placed in the description for you to edit.

Booking and WhatsApp

If you book a consultation, your details are collected by Calendly under its own privacy policy and shared with us so we can hold the meeting.

If you contact us on WhatsApp or by phone, your messages are handled by WhatsApp (Meta) or your phone carrier under their own terms. We use what you send only to reply to you about your enquiry.

Preferences and technical logs

We store your language choice in a cookie and your light or dark theme choice in your browser. They are needed only to show the site the way you chose, and they are not used to identify or follow you.

Our servers keep standard technical logs, such as request time and error codes, to keep the site running and secure. The site does not use advertising trackers.

The IXVERSE page

The IXVERSE page shows recent work by our AI agents, such as “qualified a new lead”. Each line carries only the agent, the kind of work, the industry and the country you chose in the assessment, and roughly when it happened. It never shows your name, your company, your contact details or anything you wrote.

Website statistics

We count page views and a few actions, such as opening the assessment or tapping the WhatsApp button, to learn which pages are useful. We run this ourselves: no analytics company receives it, and it uses no cookies.

For each view we keep the page, the language, whether the device is a phone or a computer, and the name of the website you came from. To count visitors we keep a keyed, non-reversible code derived from your IP address and browser. It changes every day, so it cannot follow you from one day to the next, and we do not store the address itself.

If your browser sends a “Do Not Track” or “Global Privacy Control” signal, nothing is counted.

Why we may use your data

Your consent: to store your contact details and assessment and to contact you about your project. You can withdraw your consent at any time by writing to info@instanix.ae. This stops further processing; it does not affect what was done before.

Steps you ask us to take: to generate your assessment, run the live demo you started, hold the consultation you booked and reply to messages you send us.

Legal duties and protection: to meet our obligations under UAE law, to answer lawful requests from the competent authorities, and to keep the website secure and protect it from abuse.

How long we keep it

Contact details and assessments from the full report: while we discuss your project, and for up to 24 months after our last contact with you. They are then deleted. If you become a client, the records needed for the contract are kept for as long as UAE law requires commercial records to be kept.

The live chat trial code: up to 40 days. Website statistics: up to 13 months. Chat conversations and assessments you do not ask to keep: not stored.

IXSignal: free reports 14 days; full reports 90 days from the payment; requests from a report and the buyer's email 12 months; the report link waiting for the purchase email, until it is sent and at most 7 days; fair-use codes 40 days. Purchase records are kept as our accounts require.

AI and automated processing

The assessment, the live demo and the first draft of our reply are generated by AI. For a new lead, AI also suggests an internal priority for our team. No decision that has a legal or similarly significant effect on you is made by automated means alone: a person on our team reviews every lead and every message before anything is sent.

You can ask a person to review any result that concerns you, and you can object to automated processing of your data, by writing to info@instanix.ae.

Sharing and service providers

We share personal data only with the service providers that help us run the website and reply to you: our hosting provider, our database provider, our email provider, the external AI provider, Calendly and WhatsApp (Meta). Each receives only what it needs for its task.

We may also disclose data when UAE law, a court or a competent authority requires it. We do not sell personal data, and we do not share it with third parties for their own marketing.

Transfers outside the UAE

Some of these providers store or process data outside the United Arab Emirates. We transfer personal data abroad only in the cases the law permits: to countries with adequate data protection, under contractual terms that protect your data, or with your consent. You can ask us which providers and countries are involved.

Security

The website is served only over encrypted connections. Stored data sits in a database that public visitors cannot read, only the server can write to it, and access within our team is limited to the people who need it. Keys and passwords are never placed in the website’s code or shown to AI models.

No system is perfectly secure. If a breach affects your personal data in a way that puts your privacy or rights at risk, we will inform you and the competent authority as UAE law requires.

Your rights

Under UAE law you can ask us to: tell you what personal data we hold about you, why, who receives it and how long we keep it; give you a copy of it in a structured, commonly used format, or send it to another party; correct it if it is wrong or incomplete; delete it; restrict its processing; stop processing it, including for direct marketing; and review an automated result by a person. You can also withdraw your consent at any time.

To use any of these rights, write to info@instanix.ae. We may ask you to confirm your identity first, so we never give your data to someone else. We answer within 30 days. Using your rights is free.

If you think we have not handled your data as the law requires, you can complain to the UAE Data Office. We would welcome the chance to put it right first, so please contact us.

Marketing messages

We contact you only about the project you asked us about. We do not add you to a newsletter or send you marketing messages without your consent, and you can ask us to stop at any time.

Children

The website and our services are meant for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe a child has sent us their data, write to us and we will delete it.

Changes and governing law

If this policy changes, we will update this page and the date above. If a change affects how we use data you already gave us, we will ask for your consent again where the law requires it.

This policy is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.