Use Cases

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Clients :

Confidential

Category :

IT Support

Date :

April 2025

Case Study – IT Support / AMC

Client Overview

A growing interior design firm with 25 employees was experiencing frequent IT disruptions and lacked a structured support system. They relied on ad-hoc fixes from freelancers and had no preventive maintenance. Instanix was approached to implement an Annual Maintenance Contract (AMC) with full IT support coverage.

Challenges

Frequent system crashes and slow devices
No regular updates or maintenance routines
Scattered user account and email setup
Untracked software licenses and renewals
No remote support or ticketing system in place

Instanix Solution

Instanix signed the client on a monthly AMC plan and rolled out full support coverage, including weekly on-site visits, remote troubleshooting, and system maintenance.

Implemented centralized ticketing and support tracking
Standardized software across all employee devices
Scheduled weekly maintenance and update routines
Set up user and device inventory
Delivered remote support with 4-hour response SLA

Results & Impact

92% reduction in system downtime within 60 days
Smooth employee onboarding and device tracking
Consistent system performance with less IT-related stress
Faster support response and issue resolution
Stronger client trust in IT systems and planning

Get Continuous IT Support That Works

Looking for structured and reliable IT coverage? Instanix delivers smart, preventive, and fast support through customized AMC packages.